Policies
Policies
Cancellation policy
To secure your session, your full payment is due no later than 48 hours before your session.
I operate a 48 hour cancellation policy. In the event of cancellation with less than 48 hours' notice, you will be invoiced for the full cost of the session.
If you need to reschedule at short notice due to an emergency, I will review the circumstances on a case-by-case basis and let you know whether payment is still required.
Data protection and the use of technology
All clinical notes and personal information are stored in accordance with the Data Protection Act 2018. My insurer requires me to retain these records for five years following the end of our professional relationship, after which they are securely destroyed.
I am registered with the Information Commissioner’s Office (ICO).
For online sessions, I use platforms which are GDPR-compliant and offer end-to-end encryption. While I take all reasonable measures to safeguard your data, I cannot guarantee the platforms are 100% secure.
Confidentiality
All sessions are confidential. I will only consider breaching confidentiality in exceptional situations where there appears to be an immediate risk of harm to yourself or others. Where possible, I will inform you if such a breach is necessary.
Governing Law and Jurisdiction
Any professional agreement with me is made under the laws of England and Wales. As a practitioner based in the UK, I follow the legal and ethical standards applicable within this jurisdiction. If any concerns or disagreements arise in relation to this agreement, they will be addressed within the legal framework of England and Wales, through the appropriate UK courts.
